Let us help you!
Our friendly folks at the Microsoapery answer calls and emails Mon-Fri from 8am - 5pm MT.
For questions about your order status or other inquiries, you may also fill out the form below.
Do you sell wholesale? Yes! Visit our Wholesale page to find out how to become a Spinster Sisters retail partner.
Can I shop in person? You sure can. We're in 1,900+ doors coast-to-coast. Visit our locations page to find a stockist near you or get directions to our flagship retail store in Golden, CO.
What's your return policy? We accept returns of unopened items within 30 days of purchase. Visit our Shipping & Returns page to find out more. Wholesalers can find info about returns on the Wholesale Policies page.
How does local pickup work? Orders cannot be picked up at the downtown Golden store, they can only be collected at the Microsoapery in South Golden where we make our products and fulfill orders between 9 am & 5 pm Monday - Friday. After you receive a confirmation that your order is ready for pickup you just give us a call when you arrive and we will run your order out to your car.
How do you use sustainable energy? Our Microsoapery is 100% wind-powered and we use recyclable, compostable, and/or biodegradable materials in our packaging.
Are your products vegan? A great many of our wonderful products are vegan and never tested on animals. Use the product filter when shopping to find only vegan items by checking ‘vegan’ under product attributes. Our salves and our lip balm do contain beeswax, our Conditioner Bar contains honeyquat, and both Bath Butta’ Bombs and Sugar Scrub contain refined sugar. That means everything else is safe for vegans to use! Shop everything vegan
Do you use organic ingredients? We do not exclusively use organic ingredients, but we try to source organic when feasible. The regulatory hurdles required to certify ingredients as organic can be cost-prohibitive for some farms and processors. We do buy some ingredients locally, including lavender from the Western slope of Colorado
What is the difference between essential oils and fragrance oils? Why do you use fragrance in your ingredients? There are three types of scents that can be used in skincare: essential oil, natural fragrance, and synthetic fragrance. The difference between them is whether they are made from plants or not. Essential oils are distilled from a single plant, and can even have medicinal uses depending on the properties of the plant. Natural fragrance is a new term for scents that are derived from many plants, not just one, and by using a variety of extraction methods. That’s the kind of fragrance we prefer to use if a scent can’t be made with essential oils. The last type, synthetic fragrance, is the one that can contain phthalates and other nasty stuff that we always avoid. We do use safe, synthetic fragrances occasionally for scents that are very hard to create with other methods.
Come smell the incredible scents at our store in historic downtown Golden, Colorado! You can also pickup orders placed online for free at our Microsoapery.
Use our store locator to get directions and hours or find mass market retailers, gift shops, and spas where we're stocked from coast to coast, now including Canada!