Frequently Asked Questions

Feel free to reach out with product-specific questions or requests for recommendations to It is monitored by our warehouse folks, our GM, and Kelly so you will get a quick response.


Do you have a storefront?

At this time, we no longer have our own stores. However, we do have a retail store in our warehouse at 516 Violet St., in Golden. You can shop our entire product line, and we even have a refill station, where you can refill packaging you have at home. The store is open on Fridays from 8:30am-4:45pm.

Where can I shop locally?

Check the Store Locator on our website to see which stores in your area carry Spinster Sisters! If you are looking for a specific product, please call the store in advance to see if they carry that specific item. Not every store carries our entire product line.

Can I place an order for pickup?

Yes! Orders placed on our website can be picked up at our Microsoapery in south Golden at 516 Violet St., Golden, CO 80401. Please come to the front door on the west side of the building (waaaay back in the corner) and ring the doorbell.

Do you give tours of your warehouse?

At this time, tours are on hold, in general. However, if you have a specific group/event that you would like to participate in a tour, please reach out to and we will see if we can accommodate. We hope to come up with a set tour schedule again soon. Life has been tricky since the pandemic, and we are still working our way back to the new normal.

What's your return policy?

We accept returns of unopened items within 30 days of purchase. Visit our Shipping & Returns page to find out more.

How do I track my order?

After we fulfill your order, you will receive either an email or text message with the tracking number included. You can click on this number to track your order. Please note, you need to provide a valid email address in order to receive your tracking number.

My shipment was damaged, what do I do?

We will be more than happy to replace your damaged items. Email us at with the details of your damaged product(s). ‘We may require photos or additional proof of any damaged products so we can file a claim with the shipping provider’

How long will it take for my order to ship?

Typically we ship orders within 24-48 hours excluding weekends. A few caveats worth mentioning: It can take longer if we are out of stock and need to make more of certain products. Also during the warmer months of the year if the Temperature is over 75° either here in Colorado or at the final destination, we will hold shipments over the weekend to help ensure your products won’t melt in transit.

I received a delivery notice, but no package has been delivered.

Give it a day or two, then contact us. We have noticed that packages quite often get marked as delivered by the carrier prematurely. In most cases the package actually arrives a day or two after it’s been marked as delivered. If you haven’t received your package after a couple days, please contact us at

How do I change or cancel an order?

Once an order has been placed and paid for, you will need to contact us at in order to make any changes or cancellations. We cannot guarantee any changes can be made after an order has been placed and processed.

Your shipping materials don’t seem eco-friendly. What’s up with that?

Reduce. Reuse. Recycle.

We use second-hand packing materials, often re-using peanuts, bubble wrap, excess boxes and paper from other shipments as well as repurposing the paper from our shipping labels and other stickers. Our branded tape we use to close boxes is biodegradable.

We also use sustainable packaging and to the naked eye our eco-friendly peanuts and insulation foam sheets look like styrofoam but are made from a natural starch that decomposes in water leaving no waste.

During the high-temp months we may use starch foam insulation and biodegradable ice packs to help our products get to you without being compromised by heat exposure. We encourage you to re-use the ice packs as often as you can. Thank you for joining us on our journey of sustainability!

Can I change my address after my order has been placed?

Please reach out to us at as soon as possible. We will make every effort to update your address as long as the order has not already been shipped.

Do you do donations, giveaways or do any special partnerships?

We typically choose a couple non-profits to work with each year. We are a small company, and in order to not dilute what we donate to those non-profits. We typically do not donate to anyone else. Thank you for checking.

Why are your products so melty?

Our products are made with plant-based ingredients. Plant-based oils and butters melt in heat. We do not add chemicals to make them more shelf-stable, as that goes against our values.

Is this specific scent still available?

We have discontinued some scents, but it’s always possible that they will come back as a limited edition soap or candle! Cedar Saffron comes back frequently, as well as Lilac.

Do you have products for specific skin types?

We formulated our products to be gentle and moisturizing for a wide range of skin types. We do not make products specifically for dry skin or oily skin, but we can make a product recommendation for your particular skin concern.

Are you bringing back my favorite product?

Maybe? Maybe not -- but it’s always a possibility! New things may be in the works for our deodorant fans, and we sometimes bring back a limited edition run of a product like Ain’t No Bugs on Me Bug Spray. We have committed to being plastic-free in 2024, so we have to make some tough decisions on what products align with our values as a company.

Are you discontinuing CBD?

Yes, our CBD line has been discontinued. Specialty grocers all around the U.S. (and Canada!) want to stock badass, sustainable skincare from Spinster Sisters. To keep up with demand, we have to streamline... and that means cutting some items, like our CBD line. Legal restrictions on the sale of CBD didn’t help matters, either!

Are your products vegan?

We have many vegan products! The only product that is not vegan is our lip balm, which contains beeswax.

What is the shelf life of your products?

Most products last for two years or more. You can find the expiration date on the packaging next to the batch code.

Do you sell wholesale?

Yes! Visit our Wholesale page to find out how to become a Spinster Sisters retail partner.

What is the difference between essential oil vs. fragrance and why do you use fragrance in your ingredients?

There are three types of scents that can be used in skincare: essential oil, natural fragrance, and synthetic fragrance. The difference between them is whether they are made from plants or not. Essential oils are distilled from a single plant, and can even have medicinal uses depending on the properties of the plant. Natural fragrance is a new term for scents that are derived from many plants, not just one, and by using a variety of extraction methods. That’s the kind of fragrance we prefer to use if a scent can’t be made with essential oils. The last type, synthetic fragrance, is the one that can contain phthalates and other nasty stuff that we avoid. We do use safe, synthetic fragrances (very rarely) for scents that are very hard to create with other methods.

Do you use organic ingredients? And do you source ingredients locally?

We do not exclusively use organic ingredients, but we try to source organic when feasible. The regulatory hurdles required to certify ingredients as organic can be cost-prohibitive for some farms and processors. We do buy some ingredients locally, including lavender from the Western slope of Colorado.

Do you use palm oil in your products?

Yes, but not conflict palm oil! Carefully selecting ingredients is the root of why this company was created. We use RSPO certified palm oil through our partnership with Palm Done Right.
Excerpt from blog about it: “The producers working with Palm Done Right make palm oil that is 100% organic, deforestation-free, wildlife friendly, fair & social, to prove that palm can be grown for good”. They work to preserve the environment and native species, bring positive economic support to local communities, and create sustainable livelihoods for everyone involved.

Palm Done Right is growing a community of brand partners that are committed to the movement. The more manufacturers that steer away from conflict palm oil, the better it is for the farmers, the animals, and the planet as a whole. We know our customers are smart, savvy, and want ingredients they can trust. We consciously strive to do better for our consumers, employees, and the Earth, so this partnership is a win – win – win!”

You may have heard of all the destruction palm oil is causing. But that’s not the full story. Done right, organic palm oil can be one of the most sustainable and beneficial oils in the world, nurturing animals, people, communities and the environment.

Are your products Gluten Free?

Yes. Although we have not paid for the certification to be gluten free, we do not use any wheat, rye, barley or any of their derivatives in our products. Even though oats are, by nature, gluten free we do know that they are typically processed in the same facilities as wheat and barley. To ensure there is no cross-contamination, we only use oats that are certified gluten free.


How do you use sustainable energy, what kind of practices do you use to limit waste?

Our Microsoapery is 100% wind and solar-powered and we use recyclable, compostable, and/or biodegradable materials in our packaging. Additionally - we are Plastic Negative Certified through RePurpose Global - so every pound of plastic that comes into or out of our warehouse, is offset 2X.

Are your Body Butters packaged in plastic?

Single use plastics are anathema to our mission, but some liquid products like body butter need a firm container. We consciously choose recycled plastic for these applications, so our tubes are 100% Post Consumer Resin.

Rewards Program/Website

Who do I contact if I’m having issues with the website?

Please reach out to us at as soon as possible, so that we can address your concern.

How can I add a Gift Note?

To add a gift note:

  1. During checkout, find "Add a Gift Note" or "Include a Gift Message."
  2. Click on it to open a text box.
  3. Write your personal message.
  4. Save or confirm it as instructed.
  5. Finish your purchase, and the gift note will be sent with your gift.

A gift note is a nice way to send your best wishes with your gift.

How does the rewards program work?

A rewards program gives you points or benefits when you shop or do certain things, like signing up or referring friends. You can collect these points and use them for discounts, free products or merchandise, or other rewards. The specific rules can differ, so check the program's terms to know how it works.

How can I earn rewards?

Go to the website's homepage. Click on the person icon at the top. Enter your email and password (or register if you're new). Save your password when prompted. After logging in, you can access order history and rewards points. Click "rewards" on the left side. A pop-up will show you what rewards you can use today. Some rewards are emailed to you, and others can be used right after logging in.

How can I check my rewards points?

After logging in, you will see your order history and gain access to rewards points. Click on "Rewards" on the left side of the screen to view a pop-up that shows you what rewards you are eligible to redeem today.

How do I redeem points?

Once you're logged in, find "Rewards" on the left side of the screen to see your available points and rewards. Choose the discount you want, copy the promo code, and paste it in the cart. Look for the promo code box on the cart page. Make sure to copy and paste the code exactly. When you apply for it, the discount will be applied automatically, and you can proceed to checkout.

Do rewards points expire?

The expiration of rewards points depends on the specific rewards program's terms and conditions. Some programs have points that never expire, while others may have a set time frame for points to expire if they're not used. It's essential to check the rules of the particular rewards program you're part of to understand when or if your points might expire.

How can I purchase/send a gift Certificate?

Please visit our website at and look for the 'gift certificate' option or click here to go to the “Digital Gift Certificate” page.


Why is my order delayed?

Due to an influx of orders, you may experience shipping delays. We typically ship within 24-48 hours - but that can vary depending on time of the year, season, weather, etc.

What if the item I want is out of stock?

During our sale, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!

How do I track my order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

I have a tracking number, but my order shows no movement. When will I get it?

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately, we have no control over this part of the process. Once it leaves our warehouse - it is in the carriers hands.

When it is activated, just click the number to track your package’s progress.
Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please reach out to or contact the carrier directly.

Why is my credit/debit card not being accepted?

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

Can I change my address after my order has been placed?

Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Can I change my payment method after the order is placed?

Unfortunately no. Once you have checked out, we're not able to change the payment method on the order. We do not have access to billing information on your orders, that is stored by our website platform. If you need to change form of payment, unfortunately that means cancelling and reordering.

Can I change my email address after the order has been placed?

Yes, just reach out to and we can help!

I accidentally entered the wrong apartment number. Can I change it after the order has been placed?

Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

I received a package with no sender information. Can you please tell me who sent it?

If you received a gift and do not know who sent it, we're happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.

Why am I being charged foreign transaction fees when using PayPal?

We're sorry for the inconvenience. We're currently working with PayPal to make some process updates, but in the meantime, foreign transaction fees may still apply.

Are there any fees for a pick-up order?

No! There are no fees for a pickup order.

Which products are eligible for pickup?

All products available in-store are eligible for pickup.

Can I return a pickup order?

Yes, of course. Just bring any unopened/unused items back to the shop and we will be happy to assist you.

I’ve placed my pick-up order. Now what?

That's great! After you place your order, you’ll receive an email confirmation with all the order details.. Once the order is ready, you’ll receive another email that the order is ready for pick-up.

How long does it take for an order to be ready?

Your order will be ready for pickup within 24 hours. Please note, if your order is placed too close to shop closing, or if you place an order over the weekend when our Microsoapery is closed, your order may take longer.

How long do I have to pick up my order?

Once you receive an email confirming that your order is ready to be picked up, there is no time limit to come pick it up. However, if it is going to be more than a few days, we would appreciate a heads up on that.

Can someone else pick up my order?

Yes...if you tell us they're coming. We can explain! When you place your order, we ask that you give us the details of the person who will be coming to get it, so we are not giving your order to the wrong person.

Where do I go in-store to collect my order?

When you arrive, please call 720.544.3117. We will grab your order, and bring it right out to your car.

Why was my order canceled?

Your order will be canceled if it has not been collected within a couple weeks, if we are unable to get ahold of you.


Who does Spinsters Sisters Co ship with?

We ship our packages via UPS, Fedex, USPS or DHL.

How do I know if my product is fresh? What is the expiration date?

All of our products have a batch code and expiration date outlined on the packaging. Our soaps and naked products are good for 24 months or more after the date they are made, and we always try to get them to you as fresh as possible.


Who do I contact if I'm having technical difficulties with the website?

If you are having difficulty placing an order online, or experiencing other problems with the website, contact

I've forgotten my password and can't login to my account - what do I do?

If you have forgotten your password be sure to enter the email address you used to set up your account.

What happens if one of my subscription items is out of stock?

If an item is out of stock on the day your order is placed, you will receive an email letting you know that the order could not be placed. We will continue trying to place your order every day. After 15 days, if the product is still unavailable, you will receive another email to let you know. If the item is still out of stock after 30 days, we email to let you know that your order was canceled, but your subscription will remain active and we will place your next order on schedule. If you have any questions about your subscription orders, please contact Customer Care.

What happens if one of my subscription items is discontinued?

If an item is discontinued you will receive an email to let you know that your subscription for that item has been canceled. You can contact, if you would like some suggestions for alternate products.

What type of payment method does Spinsters Sisters Co subscriptions accept?

We accept all major credit cards for subscriptions.