Extended returns for the holidays We are extending our 30 day return policy to accept returns of gifted items through 1/15/2021. Please see our "Returns / Exchanges" policy below for further details.
Delivery Delays Orders with free shipping currently ship via the USPS, which is seeing an unprecedented volume of packages. We cannot guarantee delivery dates once an order leaves our doors, but the majority of packages are still arriving on time. Delivery delays and other tracking errors usually resolve themselves within a few days. If your order seems to be lost or missing, contact us and we will be happy to help you submit a missing mail search request with your local post office.
SHIPPING RATES
Shipping cost is based on total weight and volume of product purchased and is determined by the shipping carrier. Retail orders over $75 that ship to the contiguous U.S. will ship for free by standard USPS shipping methods.
SHIPPING TIME
Our goal is to ship your order as quickly as possible. We ship orders from our Microsoapery in Golden, CO which is only open Monday through Friday. Retail orders are typically shipped within 1-5 days, but we do not guarantee a specific ship date. Turnaround is usually very fast, but when we run out of a product, we'll make it for you fresh!
Wholesale orders ship in approximately 7-10 days depending on the size of the order. Please note that transit times for each shipping carrier may vary. Spinster Sisters Inc. is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. If you have questions regarding availability or need your order by a specific date, please contact us at suds@spinstersistersco.com or by using our Contact page and we will do our best to get your order to you on time!
LOCAL PICKUP
Local pickup is now available with contactless curbside service during the Covid-19 pandemic. Select pick up at checkout to come get your order for free at 301 Commercial Rd. Suite G, Golden, CO 80401. We will email you when your order is ready. Call 1-844-SPINSTER ext. 3 when you arrive to get your order or to make an appointment to pick up your order at a specific time. The Microsoapery is open for pickups Mon-Fri from 8:30am - 5pm.
ORDER STATUS
You will receive an email notification with tracking when your order has shipped. If you have questions regarding existing order status, you may log in to check the status of your order or contact us at suds@spinstersistersco.com.
RETURNS / EXCHANGES
We hope that you will be 100% satisfied with your purchase; however, if you need to make a return or exchange we are happy to help whenever feasible. Any items that have been opened cannot be returned. Spinster Sisters Co. does not cover the shipping costs to return items, and items must arrive in their original, unused condition. Please contact us for information to include with your return and return your unwanted items within 30 days of receiving your order. Custom items and sale items may not be returned or exchanged.
Gift Certificates are not returnable, and cannot be redeemed for cash.
SOMETHING'S WRONG!
If there is something wrong with your order, please reach out and we will make it right. If we believe that your items have a defect, we will send a replacement at no cost to you. We're a pretty nice bunch here, and we want you to love what you bought! Email suds@spinstersistersco.com or use our Contact Form to get in touch.
